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Monday, July 13, 2009

Man Takes On United Airlines Over Broken Guitar

Ever lose your luggage while flying? How about having one of your possessions damaged by the airline? That's what happened to a Canadian guy named Dave Carroll who went on tour with his band and flew United Airlines to get to their gigs.

When they arrived, Carroll's $3,500 guitar was broken. After going through the usual channels, he had no luck getting reimbursed for the broken guitar, so he turned to the internet and posted the youtube video below called, "United Broke My Guitar."

In just two days, so many people viewed the video and contacted United that the company's CEO finally contacted him, replaced the guitar, and asked to use the old one for customer service training at United.

1 comment:

britney said...

Flying how come we lose our language could you tell me!!
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Kootenai Metropolitan Planning Organization (KMPO) is the Metropolitan Planning Organization for Kootenai County, Idaho. Federal law requires urbanized areas with populations exceeding 50,000 people to have an MPO. KMPO was formed in 2003, to provide coordinated transportation planning within Kootenai county for the public, cities, small towns, the county, the state, transit providers, and the Coeur d'Alene tribe.

KMPO's Board of Directors oversees KMPO for Kootenai County, ID. KMPO's Executive Director and Staff are responsible for day-to-day operational and administrative needs.